Dear Mr. Mohd Fadli Ali Anui,
Thank you for writing to us.
We are sorry to learn that you had an unpleasant experience concerning product quality issue at our Tesco Extra Cheras store during your visit. Please accept our sincere apology for the disappointment and upset that this must have caused you.
It is our aim to provide customer with a good service each time when you visit our store. We were extremely concerned to learn that the service provided was not up to your expectation. We would like to take this opportunity to assure you that this is most certainly not our normal standard of service, and that we treat complaints of this nature extremely serious.
We have forwarded your concern to Tesco Extra Cheras Store Manager, Ms. Christine Tan who will look into the matter that we have raised. We are confident that every effort will be made to rectify this unpleasant situation.
Once again, sorry for the inconvenience caused and thank you for bringing this matter to our attention.
Thanks & Regards